At a time of rising concern over where the world is heading, the experiments and innovations detailed in this book provide new insights into the possibilities of humanising capitalism. Rich in case studies and challenging in its conclusions, Terms for Endearment lays out an exciting agenda for NGO-business collaboration in the 21st century.
Michael Edwards, Director, Governance and Civil Society, The Ford Foundation and author of Future Positive

Terms for Endearment effectively explores some of the fascinating and important highways and byways along which NGOs pass in seeking to influence business practice, and thereby being deeply influenced themselves.
Simon Zadek, Chair, Institute of Social and Ethical Accountability

This is a must-read for the champions of corporate responsibility, for those that want to go beyond the PR stuff and really engage with stakeholders. Its combination of case studies and commentary goes beyond exhortation to provide insights into the potential benefits as well as the pitfalls.
Barry Coates, Director, World Development Movement

Global business and civil society are the superpowers of the 21st century. This book shows that, in both battle and detente, they are shaping our futures. Anyone interested in novel ways of achieving the sustainable governance of markets should read it.
Professor Richard Welford, University of Huddersfield, UK

Managing relations with stakeholders is an essential aspect of modern business. More than suggesting a strategy, Terms for Endearment presents a philosophy for success.
Maria Sillanpää, Director, KPMG Sustainability Advisory Services

This well-structured book draws on many practical examples to show how business and society can collaborate to achieve a more socially just and ecologically sustainable world. Moreover, its analysis provides innovative ideas and concepts which will both speed up and increase the possibility of attaining development that is sustainable for the many, rather than for the few. If you are concerned about improving the quality of the world you will live in tomorrow, whether as a corporate manager, social activist or citizen, this publication is for you.
Alan Fowler, Co-Founder, INTRAC

This book is helpful to anyone involved in sustainability management, accounting, auditing and reporting, because, without ongoing dialogue with local and international stakeholders, no organisation can develop and implement locally acceptable solutions to global issues.
Dominique Gangneux, Bureau Veritas Quality International

A sustainable future can only be guaranteed by responsible business practice. This book provides many practical examples of how companies can work with stakeholders to develop more effective solutions for a sustainable future.
Teresa Fabian, PricewaterhouseCoopers

We are all stakeholders in sustainability, and Terms for Endearment moves the practicalities of collaboration between all stakeholders in society well and truly onto the agenda of the 21st century. This is a timely, necessary and significant contribution to the expanding worldwide debates on effective partnerships between business and civil society organisations. The book is essential reading for all involved in securing sustainable change in the future.
Professor David Birch, Corporate Citizenship Research Unit, Deakin University, Australia

Terms for Endearment is useful for the essential task of achieving a better understanding of where power lies and what drives NGOs, businesses and the political process.
Caspar Henderson, The Ecologist

Reading this book will not guarantee you success. But it will give you a better insight into the dynamics at work. Partnership, dialogue, and engagement are the sexy words of the moment, and good fodder for a future library of books to follow.
Suzannah Lansdell, Elements (The Environment Council, UK)

... it provides meaty evidence of the evolving relationship between businesses and the societies in which they operate. Informative and well-argued.
Community Affairs Briefing

The contributing editor should be commended highly for his contributions ... I find the text informative and the writing very accessible ... it should be a library source for societal, environmental and ethical accounting and management courses.
Social and Environmental Accounting

With increased attention being paid to both corporate responsibility and global civil society, a collection that examines the interaction between the two is particularly timely. Terms for Endearment should be notable for both practitioners and analysts of business/NGO relations.
Environment magazine

With contributions form a diverse group of experts from business, consultancy, research institutes, NGOs and academia, Terms for Endearment investigates the how and why of these new collaborations and provides concrete examples of business working with stakeholder pressure for sustainable development [and] therefore presents business with both a threat and opportunity as we move closer to establishing a social basis for global economic activity.
Connections — UNED Forum Quarterly Newsletter

... the book is a must-read for those who champion corporate responsibility and wish to truly engage with stakeholders.
Sustain magazine

Terms for Endearment is an interesting and groundbreaking book, bringing new voices to the debate on the future of business.
Scottish Environmental Protection Agency

Part 1: Driving factors for business-NGO engagement

Part 2: Examples from industry sectors

Part 3: Organisations' experiences

Part 4: Seeking and managing collaboration

Part 5: Concepts

Part 6: Future directions